Understanding lead times & pre-sale information

Understanding Lead Times and Pre-Sale Information

We strive to provide clear and accurate information about the availability and dispatch times of our products. Here's what you need to know about our lead times and pre-sale items:

Lead Times

What Are Lead Times? Lead times refer to the period from when an order is placed to when it is dispatched. These times can vary depending on the specific product you are ordering.

Where to Find Lead Times The lead time for each product is clearly stated on its individual product page. This information is located near the product description to ensure you can easily find it before making a purchase.

Pre-Sale Items

What Are Pre-Sale Items? Occasionally, we offer items on pre-sale. These are products that are available for purchase before they are in stock. By ordering a pre-sale item, you can secure your purchase in advance.

Expected Dispatch Times for Pre-Sale Items If a product is on pre-sale, the expected dispatch time will be clearly listed on the product page. This will give you an idea of when you can expect your order to be shipped.

How to Check Your Order Status

1. Order Confirmation Email: Upon placing your order, you will receive a confirmation email with your order details. This email will include information on lead times or pre-sale dispatch dates.

2. Order Tracking: Once your order is dispatched, you will receive a tracking number via email. Use this tracking number to monitor the progress of your shipment.

Frequently Asked Questions

Q: Can I change my order if the lead time is longer than expected? A: Yes, you can modify or cancel your order if it has not yet been dispatched. Please contact our customer support team for assistance.

Q: Will my entire order be delayed if one item has a longer lead time? A: If you have multiple items in your order, we typically ship them together. However, if you prefer to receive available items sooner, please contact us to arrange separate shipments.

Q: How will I know if an item is on pre-sale? A: Pre-sale items are clearly marked on their product pages, along with the expected dispatch times. This information ensures transparency and helps you make informed purchasing decisions.